Pre-sale service
Pre-sales service is the professional service provided by the company to customers when determining the purchase intention of the equipment, including:
1. Help with site planning, solving technical problems and assisting configuration consultation;
2. Help to formulate the purchase plan for the model and equipment suitable for the customer and give advice on the layout design plan according to the site;
3. Help with profit analysis.
In-sale service
In-sale service is the service provided by the company to customers after the equipment is placed to achieve the smooth production of the equipment, including:
1. After the technical agreement/purchase contract is signed, the company will submit the standard list of the configuration and installation of the contract equipment to the customer for confirmation;
2. Appoint senior engineers to install and debug;
3. Provide on-site technical training for customer operators, and provide customers with free training for mechanical and electrical maintenance personnel.
After-sales service
After-sales service is the service provided by the company to customers after the equipment is installed and put into production, including:
1. Ensure the timely supply of parts and accessories, strictly implement three guarantees for product quality, one-year free warranty service, and lifetime after-sales service;
2. 24-hour service commitment: In order to provide our customers with better quality service and technical support, the company's after-sales service hotline is 24 hours a day to serve customers;
3. One machine and one file management: the company establishes an independent management file for each machine, from details to the whole, and the service is always on;
4. Regular customer return visits: The company has formulated a customer return visit system, carefully listens to each customer's opinions and suggestions, and through return visits, understands the operation of each equipment, so that each equipment is in the best condition.
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Add: Wuli Industrial Zone, Jinjiang City, Quanzhou City, Fujian Province
Tel：0086-595-88165513
Fax：0086-595-88184000
E-mail：qzhengyi@qzhengyi.com
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